Terms of Use
1. Definitions
- “Operator”, “we”, “us”, “our” — the company that owns and operates the Nagad88 brand, identified in section 19.
- “Player”, “you”, “your” — any natural person who registers or attempts to register an account with Nagad88.
- “Account” — the single player account opened in your name, holding one BDT balance shared by the sportsbook, casino, live casino and crash games.
- “Wager” — any bet, stake or spin placed with funds from your Account.
- “Bonus” — any promotional credit, free spin, cashback or reward granted to your Account, subject to its own bonus terms.
- “Wagering requirement” — the total turnover you must complete before bonus funds or winnings derived from them can be withdrawn.
- “KYC” — the “know your customer” identity-verification process described in section 5.
- “Mirror link” — an alternative web address that serves the same Nagad88 platform when the primary domain is unreachable.
2. Eligibility
2.1. You may register an Account only if you are 21 years of age or older. Nagad88 does not knowingly accept registrations, deposits or wagers from anyone below this age. If we discover that an Account holder is underage, the Account is closed immediately, all wagers are voided and any winnings are forfeited; deposited funds are returned to the original payment source.
2.2. You must have full legal capacity to enter into a binding contract.
2.3. You are solely responsible for establishing whether online gambling is lawful for you in the place where you access the Service. Laws on remote gambling vary and change. We do not provide legal advice, and using the Service from a jurisdiction where it is prohibited is at your own risk.
2.4. Restricted territories. Access is not offered to residents of, or persons accessing from, jurisdictions where our licence does not permit us to operate, jurisdictions subject to international sanctions, and any country we add to our restricted list from time to time. We may use geolocation and other technical checks to enforce this and may block or close Accounts accordingly.
2.5. Employees of the Operator and its affiliates, their close relatives, and persons who have previously been excluded from the Service may not hold an Account.
2.6. One Account per person. Only one Account is permitted per person, per household, per email address, per mobile number, per payment wallet and per device. Duplicate accounts may be suspended and their bonus-related winnings cancelled.
3. Account Registration
3.1. Registration requires a username, a password, BDT as the account currency, a valid email address and a mobile number in your own name. Registration through Telegram is also available; the same rules apply to accounts opened by that route.
3.2. All information you provide must be true, current and complete, and must match the identity documents you later submit for verification. Registering under another person’s name, or with a wallet or bank account that does not belong to you, is a material breach of these terms.
3.3. You must keep your username, password and any one-time codes confidential. Any activity carried out through your credentials is treated as your own. Always log out on shared devices, and tell us at once if you suspect unauthorised access by writing to [email protected].
3.4. Registration is not complete until we accept it. We may decline an application without giving reasons, subject to applicable law.
3.5. Your Account is personal and non-transferable. It may not be sold, assigned, pledged or shared, and it may not be used to hold funds for anyone else.
4. Mobile Applications and Mirror Links
4.1. The Nagad88 Android application is distributed as an APK file from nagad88.com only. It is not published on Google Play. iPhone and iPad users install the mobile web app instead of a native application. Files obtained from third-party download sites are outside our control and may be modified; we accept no liability for them.
4.2. Where the primary domain is unreachable, we may publish mirror links. Only mirror links announced through official Nagad88 channels or confirmed by our support team should be used.
4.3. The website, the Android application and the mobile web app give access to the same single Account and balance. Nothing in this section creates a separate agreement for any of them.
5. Identity Verification and Anti-Money-Laundering Checks
5.1. Verification is not required at the moment you register, but we may request it at any time — most commonly before a first or large withdrawal, after a change of payment details, or where activity triggers an automated risk alert.
5.2. Verification runs in stages: confirmation of your email address and mobile number, completion of your profile, and submission of a clear photograph of your national ID card, passport or driving licence. We may additionally request proof of address, proof of ownership of the payment wallet used, or evidence of source of funds.
5.3. Standard review takes one to three business days. Complex cases, or cases where the documents supplied are unreadable or inconsistent, take longer.
5.4. We may suspend withdrawals, and where necessary wagering, until verification is complete. This is a legal obligation under anti-money-laundering rules and the conditions of our licence, not a discretionary measure.
5.5. If verification fails, if documents appear altered, or if you refuse to provide the information we are required to hold, we may close the Account. Confirmed deposits that are not the proceeds of fraud or prohibited conduct are returned to the source of payment.
5.6. Documents are handled in accordance with the Nagad88 Privacy Policy.
6. Deposits and Withdrawals
6.1. All balances, wagers, bonuses and payouts are denominated in Bangladeshi taka. No currency conversion is applied by us.
6.2. Deposits are accepted through the mobile financial services shown in the cashier at the time of payment, currently bKash, Nagad, Rocket and Upay. Payment methods may be added or withdrawn without notice.
6.3. The payment wallet used for deposits and withdrawals must be registered in your own name. Third-party payments are refused and may be returned less any charges applied by the payment provider.
6.4. Minimum and maximum deposit and withdrawal amounts are displayed in the cashier. A withdrawal limit of ৳30,000 per cashout applies; larger balances can be withdrawn across successive requests. We may also apply daily, weekly or monthly payout limits, and we may set a separate maximum payout for winnings originating from a bonus.
6.5. Approved withdrawals to bKash and Nagad are typically processed from about 15 minutes after approval. Processing times are indicative only: they depend on the payment provider, on the load on its network, and on any verification still outstanding.
6.6. Withdrawals are normally returned to the method used for the deposit. Where that is impossible, we may pay to another verified method held in your name.
6.7. We may decline or reverse a withdrawal request where verification is incomplete, where a bonus wagering requirement is unmet, where the funds have not been wagered at least once, or where we reasonably suspect fraud, collusion or money laundering.
6.8. Your Account is a gaming account, not a savings or payment account. It does not pay interest, and it may not be used to transfer money between persons.
6.9. You are responsible for any tax that may be due on your winnings in your country of residence.
7. Bonuses and Promotions
7.1. Every bonus is governed by these terms together with the specific conditions published with that promotion. Where the two conflict, the promotion-specific conditions prevail for that promotion.
7.2. The welcome offer is a 100% match on your first deposit up to ৳20,000, subject to a wagering requirement of up to 20 times as stated in the offer at the time you claim it. Other promotions carry their own qualifying deposits, wagering multipliers, maximum-bet limits, time limits and eligible-game lists.
7.3. Unless the promotion says otherwise, only one welcome bonus may be claimed per person, household, device or payment wallet.
7.4. Bets placed with bonus funds may be subject to a maximum stake per round. Games contribute to wagering requirements at different rates, and some games may be excluded entirely.
7.5. Bonus funds and any winnings derived from them are forfeited if the wagering requirement is not completed within the stated period, if you request a withdrawal before it is completed, or if the bonus terms are breached.
7.6. Bonus abuse. Opening multiple accounts to claim the same offer, betting in low-risk patterns designed to clear a wagering requirement without genuine risk (including hedged or opposite bets across markets or accounts), acting in concert with other players, or exploiting an error in a promotion will result in cancellation of the bonus and any related winnings, and may result in Account closure.
7.7. We may amend, suspend or withdraw any promotion at any time. Bonuses already validly claimed and being wagered in good faith are not affected by the withdrawal of an offer for new participants.
8. Sports Betting Rules
8.1. A bet exists only once it has been accepted by our systems and is visible in your betting history with a confirmation reference. A bet displayed on screen but not recorded is void.
8.2. Bets are settled at the odds shown at the moment of acceptance, except where the odds were the result of an obvious error.
8.3. Palpable errors. Where odds, handicaps or markets are published that are clearly wrong — for example, odds materially out of line with the market, a market offered on a fixture that has already finished, or the wrong teams or players listed — we reserve the right to void affected bets or to settle them at the corrected price. This applies whether the error is human or technical.
8.4. Bets are settled on the official result declared by the governing body of the competition on the day of the event. Later reversals, appeals or disqualifications do not change settlement.
8.5. Events that are abandoned, postponed beyond the period stated in the market rules, or played at a venue other than the one advertised may result in bets being voided and stakes returned, unless the market rules for that sport provide otherwise.
8.6. Live betting depends on data feeds that can lag behind the live event. Bets submitted during a significant incident may be delayed, rejected, or accepted at revised odds. We are not liable for latency in the transmission of live data or for the content of any third-party statistics, scoreboards or streams.
8.7. Cash-out, where offered, is a facility and not a right. It may be unavailable or may fail where prices move, where a market is suspended or where a technical fault occurs; in that case the original bet stands.
8.8. Rules specific to individual sports, including cricket, football and kabaddi, are published with the relevant markets and form part of these terms.
9. Casino, Live Casino and Crash Games
9.1. Games are supplied by third-party studios, including the providers listed on our site. Each game’s own rules, paytable and return-to-player information are available within the game.
9.2. Outcomes of slot and crash games are produced by random number generators operated by the game provider. Live dealer games are decided by the physical event in the studio.
9.3. Malfunctions void all pays and plays. If a game, a round or a jackpot is affected by a hardware, software, connection or display fault, the affected round is void. Stakes for the void round are returned and any winnings credited in error are removed.
9.4. If your connection drops mid-round, the game provider’s own rules determine whether the round is completed automatically, resumed on your return or voided.
9.5. Where our records and the display shown on your device disagree, our server records prevail.
10. Responsible Gambling
10.1. Nagad88 is entertainment, not a way to earn income or to solve financial difficulty. Play only with money you can afford to lose.
10.2. On request to [email protected], and through the tools available in your Account where offered, you may set deposit limits, set loss or session limits, take a time-out, or self-exclude for a fixed period or permanently.
10.3. A self-exclusion request takes effect as soon as it is processed and cannot be reversed before the chosen period ends. During self-exclusion we will close or freeze your Account, stop promotional communications to you, and refuse further deposits. Any remaining verified balance is returned to you.
10.4. We may restrict or close an Account on our own initiative where the pattern of play suggests harm.
10.5. If gambling is affecting your life, finances or relationships, please seek help from a qualified professional or a recognised support organisation in your country.
11. Prohibited Use and Fair Play
11.1. You must not:
- open or operate more than one Account, or use another person’s Account;
- use the Service to launder money or to move the proceeds of any crime;
- collude with other players, share betting syndicates across accounts, or engage in chip-dumping;
- place bets on events in which you can influence the outcome, or use inside information;
- use bots, automated staking software, artificial intelligence agents, emulators, or any tool that interferes with the normal operation of the Service;
- exploit a fault, latency, pricing error or software defect instead of reporting it;
- attempt to access parts of our systems you are not authorised to use, or test their security without written permission;
- use offensive, threatening or abusive language towards our staff or live dealers;
- reproduce, resell or redistribute any part of the Service, including odds feeds and game content.
11.2. Where we establish a breach of this section we may suspend or close the Account, void affected wagers and withhold winnings obtained through the breach. Deposits unconnected with the breach are returned. Serious cases may be reported to the payment providers, to the licensing authority or to law enforcement.
12. Intellectual Property
12.1. The Nagad88 name, logo, website, application, page layouts, text, graphics and compiled data are owned by the Operator or licensed to it. Game content and trade marks belong to the respective providers.
12.2. You receive a limited, personal, revocable, non-exclusive licence to use the Service for private entertainment. Copying, framing, scraping, reverse engineering or commercial reuse of any part of it is prohibited.
13. Inactive and Dormant Accounts
13.1. An Account with no login, deposit, wager or withdrawal for twelve consecutive months is treated as inactive. We will attempt to contact you using your registered email address and mobile number.
13.2. After that period we may apply a monthly administration fee to a dormant Account holding a balance, capped so that it can never take the balance below zero, and we may close an Account that holds no balance. A dormant Account can be reactivated by logging in and passing verification; any remaining verified balance is returned to you.
14. Availability and Limitation of Liability
14.1. The Service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or free from delay caused by your device, your network or your internet provider.
14.2. We are not liable for losses arising from circumstances beyond our reasonable control, including network failures, actions of payment providers, outages at game studios or data suppliers, natural events and acts of government.
14.3. Subject to clause 14.4, our total liability to you in respect of any claim connected with your Account is limited to the amount of the wager to which the claim relates or, where no single wager is identifiable, to the balance of your Account at the time the claim arose.
14.4. Nothing in these terms excludes or limits liability for fraud, for fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.
14.5. We are not liable for indirect or consequential loss, including loss of expected winnings, loss of opportunity or loss of data.
15. Indemnity
You agree to indemnify the Operator, its officers, employees and suppliers against any claim, loss, liability or cost arising from your breach of these terms, your misuse of the Service, or your breach of any law applicable to you.
16. Complaints and Dispute Resolution
16.1. Raise any complaint first with our support team through live chat or by writing to [email protected]. Include your username, the date and time of the incident, the bet or transaction reference and, where possible, a screenshot.
16.2. We acknowledge complaints within 24 hours and aim to give a substantive answer within 14 days. Where a case requires information from a payment provider or a game studio, we will tell you and keep you updated.
16.3. If you are not satisfied with the outcome, you may escalate the matter to the licensing authority named in section 19, whose complaints procedure is published by that authority.
16.4. Our server records and transaction logs are the primary evidence in any dispute.
Personal data is processed as described in the Nagad88 Privacy Policy, and cookies and similar technologies are described in the Nagad88 Cookie Policy. Both documents form part of your agreement with us.
18. Governing Law and Jurisdiction
These terms, and any dispute arising out of them or out of your use of the Service, are governed by the law of the jurisdiction in which our gaming licence is issued, being Curaçao. The courts of that jurisdiction have jurisdiction over any dispute, without prejudice to any mandatory rights you hold under the law of your country of residence.
19. Licensing and Operator Details
Nagad88 operates under a gaming licence issued by Gaming Curaçao, licence number 365/JAZ.
Operator legal name: Aurora Holdings N.V.
Company registration number: 158321
Registered address: Abraham de Veerstraat 9, Willemstad, Curaçao
20. Amendments
20.1. We may amend these terms to reflect changes in law, in our licence conditions, in payment arrangements or in the Service itself. The current version is always published on nagad88.com with the date of the last update shown at the top.
20.2. Material changes are notified by email or by an on-site notice before they take effect. Continuing to use the Service after that date means you accept the amended terms. If you do not accept them, stop using the Service, withdraw your verified balance and ask us to close your Account.
20.3. If any clause is held to be invalid, the remaining clauses continue in force.
21. Contact
General support: [email protected]
Complaints: [email protected]
Verification and documents: [email protected]
Account security: [email protected]
Support line: +880 9610 880088
Live chat: 24 hours a day, seven days a week, in Bengali and English.
21+. Gambling involves risk. Play responsibly and never wager money you cannot afford to lose.